What should I do immediately after an RTA?

Make sure everyone is safe

The first thing to do after a road traffic accident is check for injuries and move to safety if you can. If anyone is hurt, call 999 immediately and ask for an ambulance. Do not try to move someone who may have a serious neck, back, or head injury unless there is an immediate danger, such as fire.

If the vehicles are in a dangerous position and it is safe to do so, switch on your hazard lights and get out of the way of traffic. Stay calm and keep others away from moving vehicles or broken glass. If there is fuel leaking, smoke, or fire, leave the area and wait for emergency services.

Call the police if needed

You should call the police if someone is injured, the road is blocked, or you suspect the other driver has no insurance or has left the scene. In the UK, the police may attend the scene or advise you over the phone. If the accident is minor, you may still need to report it later depending on the circumstances.

If a driver is aggressive, appears unfit to drive, or there is a dispute about what happened, it is sensible to involve the police. Keep your distance and do not argue at the roadside. Your safety comes first.

Exchange details and gather evidence

Exchange names, addresses, phone numbers, and insurance details with the other driver. Also note the vehicle registration number, make, model, and colour. If there are witnesses, ask for their contact details as well.

Take photos of the scene, vehicle damage, number plates, road layout, traffic signs, and any skid marks or debris. If it is safe, also record the time, date, weather, and exact location. These details can be very helpful when making an insurance claim.

Notify your insurer quickly

Tell your insurer about the accident as soon as possible, even if you do not plan to make a claim. Most policies require prompt notification, and delays can cause problems later. Give an accurate account of what happened and keep your notes and photos safe.

If the accident was not your fault, your insurer can still guide you through the next steps. Do not admit liability at the scene, even if you think you may have contributed. Let the facts and insurance process determine responsibility.

Get medical help and keep records

Some injuries do not show up immediately after a crash, so seek medical advice if you feel sore, dizzy, or unwell. Even minor symptoms can become more serious later. Keep a record of any pain, treatment, prescriptions, and time off work.

It is also sensible to write down your own account of the accident while it is fresh in your mind. Include what you saw, heard, and did before and after impact. This can help if you need to give a statement or make a claim later.